Without an account, you will see limited content in the Knowledge Base but not be able to enter or view your tickets through the Help Center. Knowledge Base articles for teachers who use SIS and employees who access the FIS Staff Portal and the VFP Employee Portal can be viewed without an account.
June 28, 2021: You can set up an account to access the Help Center to see the full contents of the Knowledge Base. However, you cannot add tickets yet.
July 2, 2021: You can submit tickets in the new Help Center. You may also continue to call or email to submit a ticket.
August 1, 2021: You will no longer be able to access the Online Support Center (OSC) for FIS and SIS. The OSC access for VFP will be removed once all content has been migrated into the Help Center. Please see the VFP OSC page for updates.
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Access the Help Center After Setting Up Your Account
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Update Your Contact Information and Change Password
Submit Tickets and Review Ticket Submission Changes
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