- On the Forgot Password page, enter:
- Your email address.
- The word displayed in the image.
Type letters in the same case that they appear in the image.
Problems with Help Center Sign In
If you are unable to sign in to the Help Center, review these messages to help you understand the issue.
Invalid Email Address or Password
You could be entering your email or password incorrectly if you see the message: Invalid Email Address or Password.
You can also see the invalid message if you have not verified your account by accepting the email invitation from CSIU Computer Services. To check this, see the next section.
No such user
To check if you have verified your account, select the Reset link next to Forgot Password? and fill in the information. If you see the message: No such user, you have not verified your account. You’ll need to click the link to accept the invitation in the email from CSIU Computer Services to set up your account. If you do not have this email invitation, please see the Request Email Invitation section on the Set Up Your Account article.