Help Center: Navigate, Search, and Customize the Main Page

Help Center: Navigate, Search, and Customize the Main Page

You can access both tickets and the Knowledge Base (KB) through the Help Center. The main page of the Help Center has links to both areas, as well as site-wide search functionality, access to your profile, and a list of recently added KB articles. You can also update the appearance of the Help Center by changing the settings.

Access the Knowledge Base or Tickets

The Knowledge Base gives you access to text and video help content when you need to know more about our software products. The Tickets area allows you to see your existing tickets and send replies to the CSIU about those tickets. 

The red line indicates the area of the Help Center that is selected, as shown below under Help Center. This is the main page that gives you access to all parts of the Help Center.

Click on any image to enlarge the view.
When accessing the KB or Tickets, you are directed to the same place whether you select the link in the blue header or the box in the white area. Enter tickets by selecting the white plus sign on the blue header.

For more information about finding KB articles, see: Help Center: Discover Help Content in the Knowledge Base

For more information about viewing and responding to tickets, see: Help Center: View and Respond to Tickets

For more information about adding tickets, see: Help Center: Submit Tickets and Review Ticket Submission Changes

Search Across the Knowledge Base and/or Tickets

The search bar at the top of the screen allows you to search across the entire site, including both KB articles and tickets, or you can specify to only search in one area. Searching the Knowledge Base is the default.

Change search options by clicking in the search bar and then selecting an option beside Search in
Default as Knowledge Base:

Changed to both KB articles and ticket information:

Access Your Profile

You can update your contact information and change your password in your Profile by clicking on the circle with your initials.

For more information on these topics, see: Help Center: Update Your Contact Information and Change Password

Customize Your View of the Help Center

Change the font size, layout, and reading area by clicking on the A+ icon.

Review and Access Recently Added KB Content

The main Help Center page displays a list of articles that have been recently added to the Knowledge Base. You can also see the category and sections where these articles are found in the navigation structure.

The titles display as black, while the navigation path is blue. Both the black text and the blue text are clickable links.

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