Access the Knowledge Base or Tickets
The Knowledge Base gives you access to text and video help content when you need to know more about our software products. The Tickets area allows you to see your existing tickets and send replies to the CSIU about those tickets.
The red line indicates the area of the Help Center that is selected, as shown below under Help Center. This is the main page that gives you access to all parts of the Help Center.
Click on any image to enlarge the view.
When accessing the KB or Tickets, you are directed to the same place whether you select the link in the blue header or the box in the white area. Enter tickets by selecting the white plus sign on the blue header.
For more information about adding tickets, see: Help Center: Submit Tickets and Review Ticket Submission Changes
Search Across the Knowledge Base and/or Tickets
The search bar at the top of the screen allows you to search across the entire site, including both KB articles and tickets, or you can specify to only search in one area. Searching the Knowledge Base is the default.
Change search options by clicking in the search bar and then selecting an option beside Search in.
Default as Knowledge Base:
Changed to both KB articles and ticket information:
Access Your Profile
You can update your contact information and change your password in your Profile by clicking on the circle with your initials.
Customize Your View of the Help Center
Change the font size, layout, and reading area by clicking on the A+ icon.
Review and Access Recently Added KB Content
The main Help Center page displays a list of articles that have been recently added to the Knowledge Base. You can also see the category and sections where these articles are found in the navigation structure.
The titles display as black, while the navigation path is blue. Both the black text and the blue text are clickable links.