Changes to Ticket Submission

There are changes to the ticket submission process for VFP, FIS, and SIS. For all software products, you can still enter tickets by emailing or calling us. Once you have a Help Center account set up, you can also enter tickets from that site for all software products. For more information about setting up an account, see: Help Center: Set Up Your Account

CSIU Visual FoxPro (VFP)

You will no longer be able to submit a ticket directly from the software. When you select Enter CSIU Support Request, you’ll see this message:

Financial Information System (FIS)

You can still enter a ticket from the software by selecting the    widget. However, there is a new form. You can enter information about your request and attach files directly to this form.

If you submit a ticket without having an account to access to the Help Center, you’ll receive an email invitation to set up an account.

Student Information System (SIS)

When selecting the  icon, you will be directed to the new Help Center. Before entering a ticket, you will need to set up an account. For more information about setting up an account, see: Help Center: Set Up Your Account

Submit a Ticket

There are three ways to submit a ticket for VFP, FIS, SIS, and SCView and one additional way for FIS. 

1. Submit a ticket through the Help Center@ https://help.csiu.org/portal/en/home

1. Sign in to your Help Center account.*
2. Click the white plus icon in the blue header: 
3. Click Submit a ticket.
4. Add information about your request and attach files if needed.
5. Click Submit.

2. Email us
   

3. Call us

4. FIS only: submit a ticket through the software using this widget:     

*To set an up account, you’ll first need to click the link in the email invitation from CSIU Computer Services. If you did not get an email, please see the Request Email Invitation section on this article: Help Center: Set Up Your Account

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