Help Center Training
Help Center: Introduction, Dates, and Training for CSIU Customers
Introduction Welcome to the Help Center for CSIU Computer Services! This site supports CSIU Visual FoxPro (VFP) software, the Financial Information System (FIS), the Student Information System (SIS), and the SCView Document Management System. You can ...
Help Center: View and Respond to Tickets
You can view open, closed, and on hold tickets when you have a Help Center account. You can also comment on or send email replies to your tickets. To set up an account, see: Help Center: Set Up Your Account View Tickets Navigate ...
Help Center: View and Print Knowledge Base Articles
Review these tips to help you get the most from each article that you access in the Knowledge Base (KB). For information about finding help content, see: Help Center: Discover Help Content in the Knowledge Base Article Content vs. PDF Attachments Not ...
Help Center: Discover Help Content in the Knowledge Base
CSIU Visual FoxPro (VFP) help content will not be migrated to the KB. Please use the link below or on the KB sidebar to access documentation and videos for VFP. Access the VFP OSC site In this article, learn what help content can be accessed with and ...
Help Center: Submit Tickets and Review Ticket Submission Changes
Learn how the ticket submission process has changed as of 7/2/2021 and the new process to enter tickets for VFP, FIS, SIS, and SCView. Review the text information below or watch this video tutorial that covers submitting a ticket in the Help Center: ...
Help Center: Access the Help Center After Setting Up Your Account
To access the Help Center, you will first need to be invited by the CSIU. You’ll receive an email invitation and need to click on the link to set up your account. If you do not have this email, please see the Request Email Invitation section in this ...
Help Center: Navigate, Search, and Customize the Main Page
You can access both tickets and the Knowledge Base (KB) through the Help Center. The main page of the Help Center has links to both areas, as well as site-wide search functionality, access to your profile, and a list of recently added KB articles. ...
Help Center: Update Your Contact Information and Change Password
Keep your name and contact information up-to-date by editing your profile. Add new or additional phone numbers and update your primary email address. You can also change your password. View or Update Your Profile From the top right, click the circle ...
Help Center: Set Up Your Account
Setting up an account allows you to access the full features of the Help Center, including entering, viewing, and responding to tickets and access to all Knowledge Base content. When you request access to the Help Center, you'll receive an email f ...