Common Issues and Solutions

❌ Issue: No Substitute Openings Created

• Staff has not accepted SmartSub invitation
• Email is missing or invalid
• Job Title not configured correctly

✅ Resolution

• Verify invitation accepted in SmartSub
• Check Job Title settings in FIS

❌ Issue: Staff Did Not Receive Invitation

• Automation not enabled
• Staff missing email

✅ Resolution

• Enable Auto Send Invite in FIS
• Verify email address in FIS

❌ Issue: Substitute Not Seeing Jobs

• Category mismatch
• Location not assigned

✅ Resolution

• Verify categories and locations in SmartSub

❌ Issue: Payroll Not Updating

• Assignment not approved
• No matching absence record

✅ Resolution

• Approve assignment