SIS: Update Browsers, Clear Cache and Disable Extensions

SIS: Update Browsers, Clear Cache and Disable Extensions

Introduction

This guide is designed to help users resolve common printing and functionality issues encountered in the eSD software. These issues are frequently caused by outdated browsers, accumulated cached data, or problematic browser extensions.  The guide also provides targeted troubleshooting steps for printing problems and other browser-related issues, empowering users to quickly restore full functionality and minimize disruptions.
  • Common symptoms
    • Printing Issues in various reports
    • Pop-up Windows hiding behind the main screen
    • Buttons not working
  • Try a different browser -  If you can accomplish the task in a different browser then the problem is browser related.
    • Windows - Switch from Google Chrome to MS Edge , or vise versa
    • Apple - Switch from Google Chrome to Safari, or vise versa 

Best Practices for eSD Browser Performance

  • By following the recommended best practices such as keeping browsers updated, regularly clearing cache and temporary files, and managing browser extension will ensure optimal performance and compatibility with eSD.

Step 1: Update Your Browser & Clear Cache

  1. Updated Browsers improves performance by incorporating speed and efficiency optimizations, supporting new web technologies for faster loading, and implementing resource management features that free up memory and processing power.
  2. Clearing Cache frees up storage space, speeds up page loading times, and fixes display issues by ensuring you're viewing the most recent versions of websites instead of outdated cached versions.
Google Chrome:
  1. Click the three-dot menu (top right) > Help > About Google Chrome (updates automatically).
  2. Press Ctrl + H or go to History > Clear Browsing Data > Advanced tab.
  3. Select "All Time" for Time Range, check "Cached images and files," then click "Clear data."
Microsoft Edge:
  1. Click the three-dot menu > Help and Feedback > About Microsoft Edge (updates automatically).
  2. Press Ctrl + H or go to History, click the Delete icon.
  3. Select "All Time," check "Cookies and other site data" and "Cached images and files," then click "Clear Now."
Safari (Mac):
  1. Update your operating system for the latest Safari version.
  2. Go to Settings > Privacy > Manage Website Data > Remove All > Remove Now > Done.
  3. Quit Safari (Command + Q).
Safari (iPhone/iPad):
  1. Go to Settings > Apps > Safari > Clear History and Website Data > Confirm.

Step 2: Clear Temporary Files (Windows)

  • Clearing Temp Files improves system performance and speed, since a cluttered folder with many temporary files can slow down application access and overall system responsiveness.
    • In the Windows search bar, type %temp%, press Enter.
    • Select all files (Ctrl + A) and delete them.
    • If prompted, skip files that are in use.

Step 4: Disable Browser Extensions

  • Browser extensions can interfere with printing by injecting faulty code, blocking the printing process, altering page layouts, or conflicting with print settings, leading to blank pages, missing content, or distorted printouts
    • Disable all extensions and try printing again.
    • If printing works, re-enable extensions one at a time to identify the problematic one.
      • Chrome: Menu > More tools > Extensions > Toggle off.
      • Edge: Extensions icon (puzzle piece) > Manage Extension > Toggle off.
      • Safari: Preferences > Security > Manage Website Settings > Reset browser.

Step 5: Additional Troubleshooting Tips

  • If you experience issues with pop-up windows or buttons not working, ensure pop-ups are allowed and extensions are disabled.